<h2>Shipping Policy</h2>
<p>At mend.zone, currently we offer services within India Only. If you are located outside India, please contact our customer service team for assistance.</p>
<h3>Order Processing Time</h3>
<ul>
<li>Order Processing: Orders are processed immediately and served as scheduled by the user after receiving payment confirmation.</li>
<li>Business Days: mend.zone is an online platform so order confirmation is done 24&#215;7. Back Office operations support are from 9 to 6 except Sundays.</li>
</ul>
<h3>Sample Collection</h3>
<ul>
<li>After the confirmation of the order we assign a Phlebo as per scheduled time to collect the sample from the user.</li>
<li>In case the User refuses to give the sample to the Phlebo, for any reason whatsoever, then the customer is liable to bear the expense of home sample collection charges if applicable.</li>
</ul>
<h3>Test Report Delivery and Timing</h3>
<p>After the completion of the sample collection, the laboratory will process the sample as per defined TAT, a test report will be generated and the soft copy of the same will be sent to the user.</p>
<h3>Service Charges</h3>
<p>Service charges, if applicable, are calculated based on the product/package chosen by the customer. You can view the service charges (if applicable) for your order at checkout before completing your purchase.</p>
<h3>Tracking Your Order</h3>
<p>Once your order is booked, you will receive a confirmation email with order ID. You can use this information to track order status by login to our app/website.</p>
<p>&nbsp;</p>


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