• Mend.zone reserves the right to reschedule or cancel an appointment with prior intimation to You. The time provided for conducting the test is indicative and actual time for availing the Services may change depending on the availability of the phlebotomists. Mend.zone shall not be held responsible, in case of any rescheduling or cancellation due to circumstances beyond the reasonable control of mend.zone including but not limited to any act of god and any other cause(s) beyond the control of mend.zone such as fires, floods, strikes, lockouts, lockdown, curfews, riots or civil commotion, epidemics, pandemics, COVID-restrictions, war, change in the legal/regulatory regime and acts of government, technical failure, political rallies, VIP movements, weather conditions etc.
• mend.zone holds all the rights to reschedule or cancel a test booking Services with prior intimation to You in writing. The time provided for consultation or performing tests is analytical and actual time for providing such services may get modified depending on the availability of the phlebotomists or field specialists. You can also reschedule or cancel the bookings of the Services as per your convenience by the procedure as provided on the Platform.
• In case of cancellation or non-confirmation of the booking by mend.zone due to any reason, You may contact mend.zone for rescheduling the booking within 7 (Seven) days of cancellation and if You fail to do so, then You will not be allowed to get a refund or cancellation of the Fee payment as may be made to mend.zone.
• mend.zone shall not be responsible in any way for any hassle or loss caused to You as a result of such rescheduling or cancellation of the booking. Further mend.zone reserves the right to reject service at any time without offering any reasons.

Payment & Refund Policy

• Mend.zone shall endeavour to provide You with facilities/gateways to pay the fee in consideration of the Services (“Fee”) on the Platform through credit cards,, debit cards, cash cards, UPI and internet banking.
• It is understood and agreed by You that the Services shall only commence after realization of money by mend.zone in case online payment is being opted for by them.
• It is understood and agreed by You that payment mechanisms may be governed by separate/additional terms prescribed by Us.
• mend.zone reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order/booking has been confirmed and/or payment has been made. In the event the payment has been processed by Mend.zone, the same shall be credited back to You in the same facility accessed by You to make the payment, within 7-14 working days, which shall be duly notified to You in writing by mend.zone ..
• Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed by mend.zone.
• You shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Platform. Further, mend.zone reserves the right of changing the Fees upon its sole discretion without any prior notice to You.
• You understand and agree that payment mechanisms on the Platform would be routed through third party vendors who provide facilities for such payment mechanism, as such the terms of use of the same shall be governed as per the terms and conditions/terms of use of such third party vendors. You are requested to review the terms and conditions/terms of use and the privacy policy of such third party vendors. The use of the payment mechanism of such third party vendor shall be construed as Your consent to such terms and conditions and privacy policy.
• You understand and agree that in no event whatsoever, mend.zone shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Fee shall be Your sole responsibility. You agree that in case of any dispute, error or concern with regard to the payment mechanism, shall be dealt by You with such third party vendor and mend.zone shall not have any responsibility in the same.